Our aim is to provide you with interesting wines, with great service. If any element of our service falls below the standard you would expect of us, please let us know and we will try our very best to rectify any problems quickly and professionally.
Legal Age
You must be at least 18 years of age to purchase any alcoholic product. By placing your order on our website, on the phone, or in person, you are hereby representing to us that you are at least 18. Upon delivery, we may require you to sign for your order to confirm your age.
We operate a “Challenge 25” policy which means that, even if you are over 18 years’ old but look under 25, you should expect to be asked for some proof of age at point of delivery. If, upon delivery, there is no one at the delivery address to receive the Order or if we reasonably suspect the signee is under 18 we will not be able to leave the delivery.
Drink Aware
Alcohol can damage your health if consumed irresponsibly. Please moderate your drinking, drink responsibly and stick within government guidelines. Never drink and drive.
General Terms
By purchasing a product from us online, you agree that you are bound by the following Terms and Conditions:
All products are sold “as-is”, without any representations or warranties, express or implied, including, but not limited to, as to merchantability, fitness for a particular purpose, or other description of physical condition. Despite this, if there is any problem with a product or delivery from us, please contact us and we shall endeavour to help in whatever way we can.
These Terms and Conditions of Sale, as well as your and our respective rights and obligations hereunder, shall be governed by and construed and enforced in accordance with the laws of the United Kingdom. You consent to this exclusive jurisdiction with any product purchased from us. In no event shall our liability ever exceed the purchase price actually paid by you for such product.
Images used to represent products are intended for illustration purposes only, and are not necessarily true representations of the actual goods themselves. If you have any questions about particular products please email [email protected] or call 07887503700. None of these terms affect your consumer rights.
Prices
The prices quoted are those valid at the time of production. Due to circumstances beyond our control, prices may have to be altered up or down, including any alteration to the rate of VAT.
Order Confirmation
You will be notified by email as soon as we receive your order. Please ensure that you enter your email address on the order form as a minimum. If we have any queries regarding your order, we will contact you via email or telephone. If there are any disparities between the details that you have given us and records held to check against fraud, we may not dispatch goods until you have returned any queries that we have made to the contact details you have given.
Goods Out of Stock
If you place an order and the goods are out of stock, we will inform you ASAP via email or telephone. Please ensure that you submit your correct email and telephone details on the order form. If your order contains multiple items, we can either wait for the out of stock item to arrive and ship everything together, or ship the order separately.
When Will My Order Be Dispatched?
Orders are usually delivered within 2-5 days. Express orders are possible – please phone 07887503700 to discuss.
Privacy/Security
We hold the highest respect for our customers and guarantee our commitment to your privacy. To see our full privacy notice, please click here.